Posted MAY 30

Client Relations Specialist

About ESHYFT

Nearly 1.3 million Americans are residents of nursing homes, and they depend on nursing staff for basic needs. Currently, 99% of nursing homes in the US are facing nursing shortages, which means residents may not receive adequate care.

We’re on a mission to provide health care to the most vulnerable by connecting nurses to healthcare facilities. We’re a technology company that strives to empower nurses by offering flexibility and control over when and where they work, along with higher wages. Through our mobile apps, our community of qualified nurses provide much-needed staff for short-staffed facilities.

About this role

As a Client Relations Specialist at ESHYFT, you will establish, develop, and nurture long-term relationships with our healthcare facility clients. You will serve as a point-of-contact for our clients to address their questions and concerns, brainstorm solutions to any challenges clients may face, and support their continued use of the ESHYFT platform.

Qualifications

  • 5+ years of experience working at a nursing home
  • Ability to travel daily throughout the region
  • Personable and outgoing
  • Reliable
  • Excellent communication skills
  • Aptitude for problem-solving and trust-building
  • Must have your own vehicle and valid driver’s license
  • Experience with Salesforce or other CRM software is preferrable
  • Tech savvy – should be able to demonstrate new features of the ESHYFT apps to clients during visits

Responsibilities

  • Visiting multiple clients (facilities) daily (3-5), within a specified region
  • Cultivating client relationships
  • Building trust with clients through active listening, problem-solving, and maintaining open lines of communication
  • Driving an increase in platform usage by leveraging the client relationship
  • Communicating and collaborating with internal teams to address clients’ needs

Salary Range

  • $55-70K annual salary plus travel reimbursement

Benefits

  • Health insurance 
  • Weekly pay
  • Paid holidays
  • Paid time off
  • Paid sick leave
  • Supplemental benefits
  • 401K retirement plan 
  • Vision and dental insurance
  • Active & fit gym discount program
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