Posted FEB 16

Onboarding Specialist

About ESHYFT

Nearly 1.3 million Americans are residents of nursing homes, and they depend on nursing staff for basic needs. Currently, 99% of nursing homes in the US are facing nursing shortages, which means residents may not receive adequate care.

We’re on a mission to provide health care to the most vulnerable by connecting nurses to healthcare facilities. We’re a technology company that strives to empower nurses by offering flexibility and control over when and where they work, along with higher wages. Through our mobile apps, our community of qualified nurses provide much-needed staff for short-staffed facilities.

About this role

As a Remote Onboarding Specialist, you will play a pivotal role in guiding our clients through the onboarding process, providing training, technical support, and exceptional customer service. You will be responsible for scheduling and conducting training sessions, introducing clients to the ESHYFT portal, processing onboarding paperwork, and monitoring the onboarding progress. Additionally, you will maintain strong relationships with clients, gather feedback, and offer ongoing technical assistance to ensure their success.

Qualifications

  • Previous experience in onboarding, training, or customer service roles preferred
  • Excellent communication skills, both verbal and written
  • Strong interpersonal skills with the ability to build rapport quickly
  • Proven problem-solving abilities and the capacity to think critically under pressure
  • Exceptional organizational skills and attention to detail
  • Empathetic approach to understanding client needs and concerns
  • Proficient in time management to handle multiple tasks and deadlines effectively
  • Ability to collaborate effectively with cross-functional teams and adapt to a fast-paced environment

Responsibilities

  • Schedule and conduct training sessions for clients on the ESHYFT platform
  • Introduce clients to the ESHYFT portal and guide them through its functionalities
  • Process onboarding paperwork efficiently and accurately
  • Welcome new clients warmly and ensure a positive onboarding experience
  • Monitor the progress of client onboarding and intervene as needed to address any issues or concerns
  • Gather client feedback and communicate insights to relevant teams for continuous improvement
  • Offer technical assistance to clients experiencing difficulties with the platform
  • Provide clients with manuals, guidelines, and resources to facilitate their understanding and usage of the platform
  • Maintain strong relationships with clients through regular communication and proactive support
  • Deliver exceptional customer service at all times, ensuring client satisfaction and retention

Benefits

  • Health insurance 
  • Company supplemented flexible spending account 
  • Guaranteed issue life insurance policies 
  • Paid time off
  • Vision and dental insurance
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